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Clinical Operations Manager

About iRhythm:
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm's continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need - answers.
About this role:
iRhythm is currently seeking an experienced, motivated Clinical Operations Manager in our Houston, TX office. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
Responsibilities include:
Responsible for day- to-day staff management
Monitor staff performance and provide guidance, support and recognition
Coordinate employee disciplinary process and follow through to resolution
Complete performance reviews for staff
Facilitate the ongoing development of staff to ensure iRhythm's performance standards are met
Direct and administer day-to-day activities of the Patch Service in accordance with established policies to provide high quality monitoring services
Contribute to the strategic management, planning, and leadership of the company
Recruit, hire, evaluate, and schedule employees
Ensure compliance with all state and regulatory agencies
Assist in the planning, coordination, and implementation of the quality management and quality improvement programs for Patch Services
Ensure economical and efficient performance under guidance of the company's goals, objectives, and clinical operating budget
Develop and track performance metrics and process improvements
Assist in the development and maintenance of the Standard Operations Policy and Procedure Manual
Provide consultation and direction to ensure programs and services are implemented such that patients receive the highest level of care
Collaborate with System Development group on enhancement to operating systems for Patch Services
Function as a liaison between sales & the physician practice
Review and make recommendations for improvement and enhancement of current services and development of new services
Coordinate with the Training Manager on continuing education for existing staff and new hires
As needed, assist in the scanning of Patch records
About you:
Knowledge and recognition of EKG rhythms, arrhythmias, and rhythm disturbances
Strong clinical skills and critical thinking skills
BSN or BS in a related field or discipline is preferred
Current TX RN licensure or CCT certification, or ability to be certified within 90 days of hire
Two to four years' experience as a supervisor or manager
Familiarity with Holter Scanning software and equipment
Ability to assess needs, identify problems, explore alternatives, and implement solutions.
Excellent verbal and written communication skills
Proven ability to inspire leadership skills in all clinical positions and facilitate a team environment
Ability to apply theories of group process and group dynamics in a leadership role
Must possess excellent customer relations and phone skills
Must possess excellent organizational abilities and be oriented towards detailed work and documentation
Demonstrated computer agility - must be willing and able to work with computers including the following applications: Outlook, Word, PowerPoint, Excel and Windows.
Must have an intermediate level of proficiency with MSOffice
What's in it for you:
This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.
IRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!
FLSA Status: Exempt
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
Make iRhythm your path forward.


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