Optician, Heights Mercantile

Opticians strive to always provide our customers with an extraordinary shopping and ownership experience. Your role as an Optician will be to serve each and every shopper with expertise, friendliness, and honesty.
What you'll do:
Work with other team members to ensure all customers receive exceptional service throughout their shopping and purchasing experience
Provide style consulting and help customers choose the best glasses for their personal style, face type, and lifestyle
Make customers feel welcome and and at home in our store
Act as a representative for our brand to help educate and excite others about our mission and values
Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear and execution of all details as needed
Verify that finished eyewear meets optical standards and customers requirements/requests
Demonstrate exceptional product knowledge and accurately describe features and benefits of various lenses and our frames
Innovate and share best practices for sales and customer service so they can be implemented throughout the organization
Comfortably explain eyewear prescription terminology to customers
Who you are:
Passionate about fashion, eyewear and retail
Able to project a professional, fashion-forward image
Excited by a fast-paced, ever-changing environment
Great at communicating clearly and effectively- in person, on the phone, and online
Dedicated to making people happy- you exceed customer expectations with a great attitude while being a fantastic and fun team player
Self-starter with energy to spare
Detail-oriented to the point of neuroticism
Cool under pressure and capable of juggling a diverse set of responsibilities (including completing multiple assignments and handling a ton of customers competing for your attention)
Other details:
This is a full-time, hourly position

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