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Lead Service Technician

BOXX Modular rents, leases, repairs, renovates and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-designed solutions. We work with our customers to plan and provide workplace solutions, and supply additional services such as delivery and installation, furniture rentals and more.
We offer career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.
Reporting to the Branch Manager, the Lead Service Technician is responsible for the monitoring and overseeing the safety, cost, schedule and execution of work of the various projects within the assigned area of responsibility. Provide leadership, training and direction to the assigned workers and subcontractors as appropriate. Ensure punctual reporting for both internal and client specified reports. Overall ownership of the yard, its crew, tools and equipment, as well as capital equipment is essential. Ensure that processes are implemented, and operate routinely. Tasking and assignment are self-directed but it is expected to use resources appropriately to complete the work. Duties are to be performed at a high level of professionalism and moral standards, ensuring that the projects' goals of safety, cost and schedule are maintained throughout the work.
Duties and responsibilities
The Supervisor performs some or all of the following duties:
Safety:
Safety Coordination - Coordinate safety efforts for all major projects. Using both internal and external resources as required.
Client Expectations - Ensure that Black Diamond safety standards and client expectations are communicated, the sub-contractors follow through on their responsibilities and audit that they are practiced.
Incident Reporting - Report any incidents immediately to the Yard/Service Manager and Black Diamond Corporate Safety team and ensure that the incident reporting policies are followed.
Safety Reviews - Participate in risk and incident reviews, working with HSE to develop standards, practices and control measures.
Project Execution - Manage major projects assigned by the Branch Manager. Ensure that all work scopes are identified and planned accordingly. Ensure that all equipment, manpower and materials required to execute on work scopes are coordinated and available in a timely fashion.
Planning - Work closely with the Branch Manager on the development of all project/yard work plans including pertinent project specific documents.
Communication - Maintain open communications with the Fleet administrator and Branch Manager reviewing deliverables on a weekly basis with daily updates expected, as a minimum standard. Documents will include:
Project Daily Reports/Yard Priority List ? Provides an overview of the project status and forecast for future work scopes.
Flash Reports ? Provides information regarding accidents, incidents or near misses on the project
Meetings - Attend regularly scheduled meetings including internal weekly and monthly targeting and operations meetings.
Reporting and Review - Review, forecast and update both costing and scheduling on a weekly basis with support from the Branch Manager while maintaining an understanding of the works and activities each and every day.
Other duties as required
Yard Functions
Ensure costing and scheduling activities are reviewed & understood prior to publication
Care & Control of working crews in the Yard and on Service calls or local installs
Hands on supervision of working crews within the yard and field
Care and control of the Mentorship program and sign-off on competency of new hires
Tracking of hours quoted to complete repairs to the equipment to ensure they remain on or below budget. If going to exceed hours budgeted, Yard/Service Manager is informed
Timesheet control and sign off to ensure they are coded to the correct job numbers
Constant communication with Purchaser to ensure that all materials are transferred and assigned to correct Job numbers
Responsible for weekly tracking and reporting of work completed in the yard. Responsible for inspection and sign-off that work is complete with Fleet Administrator
Administratively passes on completed paperwork to Fleet Administrator
Requires diligently identifying any issues that arise outside the SOW that is given from the Fleet Administrator and ensuring that the items outside the scope are documented, and tracked separately.
Required to track the whereabouts of our fleet in our yard and constantly report weekly, on a tracking sheet.
Other duties as required
Qualifications
A minimum of 10 years industry experience or 15 years of commercial or residential directly related to field scope. Completion of secondary school is required
Experience Microsoft Office software (Word, Excel and Outlook)
Must have experience in the construction industry with modular experience being an asset
Excellent project and time management skills, strong analytical and problem-solving skills, and detail oriented
Excellent written and verbal communication skills
Thrives in a changing environment in a fast growing company
Hardworking, collaborative, results-focused individual able to identify opportunities for improvement, provide solutions and action change
Must have valid/clean class 5/G driver's license
BOXX Modular is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.
For more information, please visit www.BlackDiamondGroup.com

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